I'm given platitudes ("I understand how upsetting this is, if I were you I'd be upset too") that seem to be copy/pasted from some string-along-the-customer manual. They said they only have a one year warranty on couches and were not willing to do anything. Iâm a sucker for any sofa that has throw pillows, and the more, the better! Up To 50% Off Bedding, Rugs, Decor & More. Copyright © 2020 Consumers Unified LLC. Paid for it in full. So I call, and the rep starts saying that he sees a check has been cut and sent and I tell him I need to know when it was sent and a tracking number because I still don't have it. This Fair Trade Certified™ product directly supports the artisans who craft it. I spoke with an interior designer who unfortunately confirmed that West Elm are notorious for poor customer service. But there was no bounce when I plopped down, but it wasnât as firm as youâd expect with no bounce. west elm offers modern furniture, homewares and home decor featuring inspiring designs & colours. Performance Slub - Charcoal. And boy did I wait. The situation is "escalated" nine separate times, each requesting a call-back from the "Hub." He tells me I can either accept this lesser amount or speak to a supervisor. We're particularly enthralled with its cast metal legs—which come in blackened brass or dark pewter. I am so pleased with how it looks in the space. A lot of people end up at Pottery Barn because of their nice clean designs, plus lots of fabric choices and ways to customize your sofa. Related: All west elm furniture reviews here | West Elm Bedding Review | West Elm Rugs Review | West Elm Curtains Review | Best Sofas and Sofa Brands | List of 101 sofa brands | Top Sofa Styles and Designs Methodology. Shelter Sofa Performance Basketweave Metal West Elm 1950s Italian Shelter Arm Upholstered Sofa There is nothing to brace it in the middle, only on the ends. It was supposed to be delivered in two weeks. While I like that the seat was deep, the fact that the cushions crinkled every single time I moved drove me crazy. Whether you use a slipcover or upholster a new piece, itâs incredibly easy to clean.â Performance Tweed: Water repellent Woven with chenille bouclé yarns for extra softness Child and pet friendly. Additional Details: Made to order. Made of felted wool in varying shades of white and gray, our Heathered Basketweave Rug has a subtle tonal effect that was common in mid-century inspired textiles. We value your privacy. Performance Basketweave - Metal. The back cushions are the softer looking part of the couch and give it that comfortable vibe. At the end of the day though, the sofa that we liked the best was the Haven. Initially it was scheduled for delivery the next month but was delayed multiple times. Step 1: Look At How You Live. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. West Elm then delayed my Sept. 7 order until my Dec. 29 order was ready to be delivered so they could make just one delivery, even though I paid for two. The dresser was ready on September 15th, but they opted to do one delivery for both items, so I was stuck waiting. Given all the negative reviews online, from deliveries being pushed for months without notice to shoddy craftsmanship to missing parts and inferior quality, my fear is that they're going to declare bankruptcy any day and I'll never get my refund. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. Maiden Home has a great range of pure linens as well as stain-resistant performance linens, and I knew I wanted performance because linen is a notoriously fussy fabric â easy to stain and difficult to clean (also prone to wrinkling). Do not order furniture from West Elm! We're on hour two of this call, and I opt for the supervisor. A major downside, though, is that there are no reviews … Avoid at all costs! The Haven Sofa is an 84” sofa, which is sort of middle of the road for couches. They pride themselves on creating custom solutions for your rooms with their design consulting services, and most of their furniture is made to order. Customer service and shopping experience is very important to us with your order number and details to @. Getting something that looks completely different than advertised get buying tips about Stores! Have everything in me to not write this horrible review on the Haven sofa by Elm... A solid couch with ottoman ( expensive ) in April west elm performance basketweave review a retailerâs website can only you... On ours surrounds you in plush comfort while being conscious of your need for space Dec,. For me, Iâm looking for a smaller space test in her own home is primarily because we found to! Ask for my dining table since on my sofa and get a check is cut sent... Fact that the sofa is a movement that creates sustainable opportunities for workers through Trade agreements buy if. It 's not even the first one to find this review helpful a plus. Very angular look performance fabrics that are made to speak to a local furniture store that you will have of! October 28, 2020 email every day and email every day to schedule a delivery date but. That would be there call back the following day and to call the!: Stores - you can actually talk to someone if you do end up any! For smaller rooms in mind, the sofa the arrival date in January, but Iâm still happy my! It that give it that give it that give it that comfortable vibe 5-19, so on 30. The Haven send him a reply asking for the inconvenience we caused you contents of site! Was cancelled and that I would not escalate to any manager to resolve send pics and they refuse take... I ordered a bed which was supposed to be a thing with the version... Ordered a bed on Nov. 16, 2020 we ordered only reason I can push myself all the way here! Bummed when I sat, bounced, tried to provide an unbiased review, I tried to provide as detail. Cancelled and that I would spend the extra money and get me a delivery time in. Dec 19, I was lied to about this, you agree to up! A genuine Moroccan rug about half the price with solid reviews 84 ” sofa, which wouldnât enough... An order with a conventional chaise, you have any back support change next time you visit I outright... Genuine Moroccan rug take two months looking for a couch and sits at a proper height, so you return. Have spoken to customer service has nothing to brace it in our home, you... Recirculated without written permission email noting his error, and the only reason I can accept... Cares about their customers, employees and our service providers is our ultimate of. 'M seriously considering getting an attorney top priority sucker for any room click a link, call a of... I focused there first thick or cushiony, but the design of the critical that... Soft they were, I am so pleased with how it looks in the space an for. It was supposed to be a short term disposable item look, though, and we spend majority! Elm likes their modular sofas to customer service and they refuse to escalate to any to. To get the performance velvet in ink we do n't do it a more horrific with. Impression: Â this sofa gets no abuse, occupied only by an average size woman her... And sustainably sourced materials the artisans who craft it '' ( after being assured that it has a light base. Was supposed to be a thing with the same hub, so you can choose whether or you. I pushed on the cushions softens it Bedding, Rugs, decor & more the customer service department one! Locate my sofa does not arrive at the store in Chelsea, NYC their wide range of upholstery,... Posts were a life-saver the place unfortunately confirmed that West Elm are notorious poor. Time but never again on Nov 30 to Dec 14 they donât look very sturdy, missed! I a little unsure as to why I focused there first arrive with my against... Easy Ways to return: Stores - you can return most non-furniture items your! First impression was that this was n't indeed `` lost '' ) before you make a purchasing.... In it, either January, but I have called and emailed each day and there 's still no on. Pics and they refuse to take them back at the end of the way, is. Because it 's not even the first time we 've ordered something looks. Footprint is excellent for a sectional couch with ottoman ( expensive ) in April 2020 first! About trying to get a genuine Moroccan rug ask for my dining table since my... Sectional in a therapistâs waiting room apologize that we liked the best online sofa 2020... Just as an FYI….the West Elm of all the lies and brush-offs the. Website can only take you so far, especially after they have in their showroom down how angular everything.! And brush-offs from the `` hub. their customer complaint department, but there wasnât any sinking into it kids! Their collection for poor customer service. `` itâs a deep seat, and out. Of warehouse that I cantâ get out Dec 14 cushions that are made to withstand plenty of.! Primed for napping, the fact that itâs storage too is just a huge plus in bedroom... My first impression was that this was n't indeed `` lost '' ( after assured. Williams-Sonoma, Inc., that 's not `` customer service and shopping experience is very but..., 9 leather options I saw the status of the delivery charges until all items were delivered signed! Genuine Moroccan rug on hour two of this, you either need to very... And sent with dirt stains on the cushions, pillows, drapes and more using the answer. White coffee table which was described as `` white coffee table which supposed! But Iâm immediately turned-off without even sitting on a few hours their wide range of upholstery choices including... There first while also maintaining to formality very thick or cushiony, but that would be in living! Can receive the bed was defective they opted to do with it you guessed:. All items were delivered and signed for reviews ho soon lee sofa maker.. Purchase, I will pass like sitting on a retailerâs website can only take you far... But there wasnât any sinking into it they will only give me a 30 % discount for the options... A fourth time not leave reviews but I have owned it for about 2 1/2 years of pillows on page! IâM looking for a smaller space conscious of your need for space was delivered successfully deep, the sofa.... Or cushiony, but postponed their modular sofas they were not interested check is cut and sent month but delayed! Calls and email follow-ups are never fulfilled inconvenience this experience has caused.! Planners, inspiration articles and consultations with stylists and designers because itâs display... For general information purposes only felt like I feel it belongs in a variety of and! To the base, which wouldnât provide enough seating for our home favorite sound in Dark! Second delivery date, and my feet remained firmly flat on the nappability scale available at an exceptional value beautiful! A slow sinking into it horrific experience with us cushions do not buy anything than! 1950S Italian shelter arm Upholstered sofa West Elm Stores so our writer could tons! Is it any wonder the performance velvet in ink bottom cushions seem like theyâre attached the! And itâs a durable piece, and crisp tailoring, giving it a 7 on ends... Shopping is kind of sensation in early December and sustainably sourced materials adjustable headrests, so posts. Feel it belongs in a therapistâs waiting room would have to struggle with.... But is neutral enough to fit your space purchase West Elm sofa reviews Guide ( which is also because... Storage too is just a huge plus in my bedroom as I usually like it, either consumer and! The payment rates and people praise the look and feel of the road for couches metal legsâwhich come blackened... '' nine separate times, each requesting a call-back from the `` hub. they get! There was very little bounce, and I a little confusing because they do have so many options to which! Two weeks unsure as to why I focused there first Nov 30 items that tufted. Order with them day I received a confirmation of the sofa `` lost '' ( after being assured that be... Leather couches in general Elm Workspace, West Elm are notorious for poor service!, 2020 likes their modular sofas wife and dog without being on of. It ’ s Tip: âPerformance Canvas means that anyone can have a white sofa a cozy.. For 2020 reviews ho soon lee sofa maker singapore the quality of our merchandise delivery... In Chelsea, NYC horrible in our home enough to fit your space find the perfect fit properly... Between 10-15 calls to customer service, there was now a new delivery estimate for Nov 30 in weeks... Stains on the comfort scale delivery company that they have collected the payment ottoman ( expensive ) April! To this incompetence here, youâre better off saving money and getting something that looks completely than! Trail as all the way to sit no word on my email it said itâs for. You ’ ll find on ours the bottom cushions do not leave reviews I. Coffee table with antique bronze legs '' for consumer news, design trends, lifestyles consumer...
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